![foltex-usa-vert-4CP [public].png](https://static.wixstatic.com/media/7a2208_0d87a96f7fe645aab7711da4027ce2ac~mv2.png/v1/fill/w_231,h_185,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/foltex-usa-vert-4CP%20%5Bpublic%5D.png)
The stories of our customers are our greatest reward. We hope you enjoy reading them as much as we enjoy living them.
Your service in every way, from parts, service, and sales is top notch. Always willing to help, suggest options, and offer fixes. Amazingly, I have never worked with a company that suggested using another vendors parts to repair theirs! I deal with a lot of vendors, Foltex, hands down, is absolutely the best.
The FOLTEX staff has been the most professional, knowledgeable, and genuinely supportive group I have encountered in my two decades of business. They truly understand the needs of operators like us, and their commitment to customer success is unmatched. Read more
Kent Wales
Owner
Our experience with Foltex USA has been outstanding from day one. My initial meeting with Arnaud Henrard revealed a genuine kindness that clearly transcends the entire company, setting a tone of care and respect. This dedication was on full display during our machine's setup and installation. Martin Pharis was incredibly helpful, guiding us through the process with expertise. The installation was seamless, thanks in large part to Chris Rosetti, who went above and beyond by physically transporting a compressor into our building. He refused to leave until he was 110% satisfied with the machine's setup, a true testament to the team's commitment. The seamless installation and personal care shown by Arnaud, Martin, and Chris prove that Foltex USA is a true partner in our success. I highly recommend them to anyone seeking a company that is deeply committed to its customers.
Ayad Mirjan
Founder & CEO
As a small business, our success depends heavily on the companies we choose to partner with. From the very beginning, Foltex USA has proven to be far more than just an equipment vendor – they have become a true strategic partner in our operation. The AT230 small piece folder has transformed our workflow, delivering remarkable increases in productivity and consistent quality improvements over traditional folding methods. Its precision, reliability, and ease of operation have raised our standards and allowed us to meet growing customer demands without sacrificing quality. Just as impressive as the equipment is the unparalleled service provided by the Foltex team. Their responsiveness, technical expertise, and commitment to ensuring our success is unlike anything we have experienced with other equipment providers in the industry. In every interaction, Foltex has executed flawlessly – from installation to ongoing support – enabling us to operate with confidence and continue growing. They are a partner we trust, and we look forward to building on this successful relationship for years to come.
Randy Roberts
Owner
Foltex is a trusted industry leader, delivering exceptional customer service with an unwavering commitment to client satisfaction.
Gerson Maldonado
General Manager
The performance of the Faltex folding machine is incredible. The machine works wonderfully. It's immense and incredibly easy for us. The service is excellent and very attentive. Whenever we need help, they are there to provide any service. I'm very glad we decided on Foltex.
Ursula Perez
Laundry Facility Manager
I first met Arnaud in the Fall of 2018. At the time, I was a tiny laundromat and I dreamed of one day expanding and owning Foltex folders as I set my sights on the commercial side of the business. Arnaud was patient and we kept our dialog going multiple years including the calamity that was COVID. In 2022, we took possession of our first Foltex folder. In 2023, we took another, and another, in 2024 still more. Today, we own five Foltex folders and just yesterday, I sent Arnaud plans for our new 60,000SF plant, "Get ready to rumble" I exclaimed.There is no higher quality folder on the market and the technical and customer service are the benchmark that all others are measured. More than anything, it is the quality of the Foltex "swag" that makes all the difference in getting the deal closed.................."wink".
Michael Wine
Owner
When I was first introduced to the Small Piece Foltex Folders I was told by a friend of mine that they never jam. We purchased 1 to run our Patient and IV Gowns on (the worst jamming machine we had.)
The design with the narrow gaps between the belts and the Elastic Belts really reduced our downtime on that machine. Our operators still manage to Jam the machines but about 10% of what the old ones did and when there is a jam, they are easy to remove, and the belts go right back to where they belong. We have since converted all our Small Piece folders over to the Small piece Foltex Folders. The maintenance staff loves them, the operators love them, management loves them.
But best of all is the customer service and knowledge of everyone I have met from Foltex. They have even stopped in just to go through them and to help answer any questions the Maintenance guys have about them. Very Happy with Foltex!!!
Kevin Scott
Plant Manager
Foltex all piece folders IMO are the best in the industry for function and durability! They are very reliable and easy to use. The simplicity and use of the programming make it easy to troubleshoot the occasional jam or dirty sensor. Very rugged and intelligent equipment. I have yet to find any linen (dry) that I cannot process on this machine. MOST IMPORTANT is your service. I am not sure a company, in any industry, takes more pride in their service to the customer than Foltex USA. I appreciate the rapid response from a tech if I am needing some help solving the rare issue, and I love seeing your people show up at my door for a courtesy visit when they are in the hood. Thank you for allowing me to be a customer, and always making me feel like our business is appreciated… Even after the sale!
Jason Mazur
Operations Supervisor
After 40 years in the commercial laundry business, I’ve had a lot of experience with different pieces of equipment. What we look for is quality and dependability as well as low operating cost. We’ve had our Flotex small piece folder in place going on three years now. It’s been our “go to” folder never missing a beat and low cost to maintain. On the rare occasion there is a jam, it’s easy to clear and restart unlike other manufacturers who almost require disassembly to pull out jammed goods. By far, this is the best small piece folder I’ve ever worked with and would recommend it without hesitation.
Bob Nunnery
General Manager
We have multiple units at our facility ranging from AT’s, AG’s and even a robe folder, Each serves their own purposes, but hands down the most reliable and maintenance free machinery in the building. Repair cost analysis is amazing! Simple, easy to learn and repairs are fundamentals in the industry. They even provide a list of outsourced parts that easily obtained through sites like McMaster and Grainger.
Good people, reliable service and amazing equipment!!!
Frank Seago
General Manager
If I could have more Foltex equipment, I would. As the Laundry Technician of Kalahari Resorts and Conventions in Round Rock, TX, I cannot think of a better designed linen folder. We have 3 of the AT230 Foltex folders and they are just amazing. Machine-wise, I typically NEVER have any issues with them. Replacing some belts here and there, some cleaning/PM work; it's basically hook-up-and-go from the moment you receive them. Unbelievable quality of machine and their customer service is top notch. They're always available and ready to help. Highly recommend.
Ian O'Brien
Laundry Technician
We have 2 pieces of Foltex equipment, and they have been the most worry-free machines we have ever had. When we changed the way we packaged our linens, it was simple to change the fold patterns to match our new processes. Preventative maintenance is simple, and the troubleshooting efforts over the phone are amazing; most issues have been resolved with a quick phone call. Otherwise, our rep is quick to respond with the parts needed or a quick visit to fix an issue. The machines work as described and rarely jam except when user error. The follow-up is amazing, and the bonds built with our rep will last forever.
Jessica Lynch
Laundry Supervisor
We have purchased two folding machines from Foltex, and the entire experience has been excellent from start to finish. The equipment itself has performed reliably and met all our expectations, but what truly sets Foltex apart is their outstanding customer service.
Anytime we've had a question or run into a minor issue, Chris has been quick to respond, knowledgeable, and incredibly helpful. It's clear he genuinely cares about their customers and stands behind their products. It's rare to find a vendor so committed to both quality and service.
We highly recommend Foltex to anyone looking for dependable equipment backed by a team that's always ready to support you.
Jackie Smallwood
Co-Owner
"We started by purchasing a Foltex machine that was used and we were impressed with the performance. Even more impressive was the fact that the team at Foltex came out to provide a check up on the folder without us even calling! Since then we've purchased a new folder and the level of service has continued to be outstanding. I can't say enough about the commitment Foltex has to providing service that is unmatched in our experience with various laundry equipment brands. Performance combined with next-level service really does set them apart."
Ben Piper
Owner
I am just reaching out to say thank you for introducing me to the Foltex laundry equipment. I have worked with other laundry equipment and the Foltex sheet machine and the Foltex small piece folder work amazing and very low maintenance is required. When working in short term rentals and having 400 plus houses to turn every week in the summer time it is crucial that we have laundry equipment we can count on and to have a person like you we can call. Once again thank you and Foltex for making things easier and always being there.
Brett Hobbs
Assistant General Manager
We purchased our first Foltex folding machine several years ago, and the quality, efficiency, and reliability it brought to our laundry operations made it an invaluable part of our facility. When it came time to expand, choosing Foltex again was an easy decision.
From start to finish, the process of purchasing, installing, and bringing our new machine online was seamless. The Foltex team provided exceptional customer service, clear communication, and thorough follow-up, ensuring everything operated perfectly from day one. We have had fewer than a handful of repair issues, and even then, Foltex was right there to walk us through immediate repairs without skipping a beat.
It’s rare to find a company that consistently delivers both outstanding products and outstanding support. Foltex has done both, and we look forward to continuing our partnership with the team.
Jacqueline Hill
Vice President, Linens
"The Foltex folder has been an absolute game-changer for our operation. It has allowed us to scale our services while performing laundry tasks with remarkable speed and precision. The automated folding process has not only improved overall efficiency but also significantly reduced staff fatigue, enabling our team to focus on delivering consistent, high-quality results. The Foltex has truly become an invaluable asset to our business."
Joe Dan & Kelli Reed
Owners
2024:
We are a small facility focused on hands-on quality. So when we decided to go automated, we did our research on small piece folders, all our research said Foltex was the way to go and they did not disappoint. The ordering process was smooth. They kept us informed throughout the shipping process. The installation was a breeze. The field tech was very knowledgeable and friendly. Had us up and running in no time, flat. The service after the fact is better than most companies I have dealt with.
2025:
We’ve had our folder for a year now, and we couldn’t be more pleased. This unit is an absolute workhorse—delivering outstanding performance with minimal jams and virtually no downtime. The programming is simple to adjust, and the interface is intuitive and user-friendly.
Foltex’s service has been exceptional. They’ve proactively reached out to check in, ensuring everything is running smoothly, and have even stopped by in person just to see how we’re doing. Their commitment to customer care is second to none.
I’m so impressed with this machine and the support behind it that I’m already planning to purchase another unit in the near future.
Jonathan Dedon
Plant Engineer
2022:
We are thrilled to have multiple Foltex machines in our facility. They have increased our versatility and productivity. The benefit of having a sales/service rep with actual laundry experience in the maintenance field has been outstanding. We greatly appreciate the relationship we have with Foltex, and look forward to converting our entire folding line in the near future.
Phillip Gurganus
General Manager
2025:
"Foltex equipment has been reliable, user-friendly, and versatile for both our operators and maintenance staff. Their customer support and on-site service have been exceptional, and the trust we’ve built with Foltex makes us excited to add more of their machines in the future."
Brad Jones
Chief Maintenance Engineer
Foltex as a company and as a product is simply on another level. We have 6 Foltex piece folders in our plant. The best compliment I can give is that I never hear a word about these machines. They just work! Our operators and maintenance team love them. The support from Foltex is unmatched. I will not hesitate to purchase more Foltex equipment as we grow!
Gregory Gicewicz
Owner
The performance of the Foltex folders is amazing. The machines run extremely well and are much more versatile and durable than other folders we have had. The service is excellent and very responsive and the website makes it easy to order parts. I’m so glad we made the decision to purchase from Foltex.
Meredith Bowery
Executive Vice President
We've had 3 pieces at our plant since 2017. They are very reliable and easy to use. The interphase and logic make it easy to troubleshoot the occasional jam or dirty sensor. Very rugged and intelligent equipment.
MOST IMPORTANT is your service. I am not sure a company, in any industry, takes more pride in their service to the customer, than Foltex USA. I appreciate the rapid response from a tech if I am needing some help solving the rare issue, and I love seeing your people show up at my door for a courtesy visit when they are in the hood.
Thank you for allowing me to be a customer, and always making me feel like our business is appreciated….. Even after the sale!
Lee Baldauf
Maintenance Manager
These folders were exactly what we needed. They perform well and customer service has been outstanding.
Teresa Avery
General manager
We have purchased ten small piece Foltex Folders and FlexStacks and their performance has exceeded our expectations. The machines are very reliable and provide a quality, consistent fold. The machines seldom jam and maintenance on the equipment is minimal. As a result, we have seen an improvement in production efficiency. The support from Foltex is also excellent. Another pleasant surprise has been the continued follow-up we have received ever since the install.
Rocco Romeo
CEO
Foltex is the definition of customer service. The equipment is everlasting and service is outstanding. Foltex just does things right from the start and stands by their products.
Moe Nabulsi
Chief Engineer
We are extremely satisfied with the equipment functionality, quality, speed, and program options. We are also very satisfied with the service from Foltex and the simplicity on the maintenance side. I wouldn't recommend any other company!
Juan Ramirez
Linen Director
The employees of Foltex make it their ultimate goal to ensure customer satisfaction is paramount. I have yet to encounter another equipment manufacturer who treats their customers as important after the sale as they do prior to it.
Steven Rudick
President
Dealing with the Foltex team has been an absolute pleasure. We are extremely happy with the productivity and quality of fold we are obtaining with our Foltex Machines.
Greg Shames
Director of Operations
The folder has a great design and is user-friendly! The Foltex team’s knowledge and passion will quickly get your attention. I believe the consistent results, strong service, and parts availability will keep you coming back to Foltex. Foltex sells itself and is easy to recommend. The small things matter in this industry.
John R. van Nagell III
CEO/Owner
The Foltex FlexFold is leaps and bounds ahead of other drywork folders. The maintenance is simple and the accessibility to parts is unreal.
Corey Somerville
Maintenance Chief
Foltex equipment has been very reliable and their team provides excellent customer service with extreme attention to detail.
Wayne Mauffray
Regional Director of Facilities and Maintenance
I have known Arnaud Henrard for many years. I have always found him to be creative but honest. If he can do something, he will make it happen. If he can’t, he is up front and will not waste anyone’s time.
As our Director of Plant Operations, John Teyssier, recently told me, 'Most vendors say they are ‘plug and play’, but Foltex really is. We were using the equipment within a relatively short period of time after installation and were getting good numbers. And it’s built like a tank.'
David Struminger
President
When dealing with Foltex, we know that our experience from equipment selection through commissioning will be seamless, and above satisfactory. The equipment is extremely well engineered for operator and maintenance ease of use, and the staff at Foltex provide excellent service wherever or whenever it is needed. I would (and do) highly recommend Foltex to many people I meet in the industry as I know they will be more than happy with their decision.
Seth Morrison
Staff Process Engineer
Faultless Laundry Company has been working with Arnaud and Foltex for years. We could not be happier with our partnership with Foltex and their team. The Foltex line of equipment produces superior quality, simple operation, and outstanding design. Foltex has brought a new definition to the word simplicity in the Textile Rental Industry!
Brandon Burns
Assistant Staff Engineer
2016:
In the 37 years I've spent in the industry I can confidently say the Foltex small piece folder is the best I've seen. We have been able to increase our piece per hour output by 35% over units from other manufacturers.
Minimal jamming occurs, the unit is easy to operate and fold settings are very precise. The flexibility of the Foltex is another huge plus; it beautifully folds thermals to knit fitted to the standard small piece items. Last but not least, Foltex provides you with multiple sources for parts which can be purchased off the shelf. We are so pleased with this folder we've ordered 2 more for delivery in 2017.
2018:
We have used Foltex small piece folding equipment in our plant for two years now. After the initial purchase we quickly realized the benefits of these units. We purchased two more units the following year and will add another next year. These are the best folders I've seen in my 30 plus years in the industry. Quality, reliability and customer service are the best!
David Dieck
General Manager
We have been very happy with our purchase of a FlexStack folder for all our small linen items. It is easy to program, and the factory support has been amazing.
Jerry Fry
VP Operations
We have just passed 9 months since we installed the FlexFold and FlexStack at our facility here in Adams, MA and I wanted to provide you with a status on our experience with the two machines.
I am extremely pleased to report that the units continue to produce volumes of work at or above our original expectations. In addition, the machines rarely ever jam and therefore our production is maintained at a very constant rate making it easier for us to meet our load demands.
Another pleasant surprise has been the support and continued follow-up we have received from you ever since the install. Because of your dedication and desire to meet our expectations the two machines do what they were designed for and do it well day in and day out.
During my 35 plus years in the linen supply industry these are the first small piece folders I could recommend to a fellow operator and be able to say that the decision to purchase one from Arnaud would be a "no-brainer", just do it and you will be pleased that you did.
David R. Desmarais
President
2016:
Thanks Foltex for a hassle free two years in our dry room area. Since installation, our equipment has performed flawlessly as expected. Our towels still look as great coming out of the folder and stacker now as they did the day of installation.
Thanks again for your attention to detail with your machinery.
2018:
Since installation two years ago, our Foltex equipment has performed flawlessly. The folding and stacking quality has been reliable since day one
Steve Sobon
V.P. of Operations
Foltex has set the new standard for excellence and reliability. They provide the most trouble-free and outstanding folds in the industry along with service that goes beyond expectations. Foltex exceeds expectations in everything.
James Nichols
Chief Engineer
Foltex is very reliable and virtually bulletproof. The service and staff are awesome and can always be reached. The quality of the fold is a 10 in my book, and the ease to repair is unbeatable—you don’t have to be a rocket scientist to work on them.
Mike Monahan
Chief Engineer
The Foltex equipment has helped increase production by over 8% while helping to dramatically reduce overtime hours. Their reliability, versatility, and ability to fold almost anything we process made the decision a simple one.
Charles Berge
President/General Manager
Foltex’s FlexFold small piece folder has been one of the most worry-free pieces of equipment in our facility since installed one year ago. Not once did we need to make any adjustments to the nine programs. As a hands-on Engineer, I value the simplicity of preventive maintenance and troubleshooting offered by Foltex. Customer service is above and beyond with immediate response time and resolution for even the smallest of issues.
As a growing linen facility, it will be a simple decision to add another Foltex FlexFold to accommodate our increasing work load and achieve maximum PPOH without sacrificing Quality.
Dan Plaskon
Chief Engineer
2015:
Keep It Simple Stupid. As the Chief Engineer of Moneysworth Linen Service and a profession life in the engineering field, I have found these words to be my mantra. I have also found this to be the simple truth of the Foltex FlexFold. I have maintained multiple brands of small piece folders. None have been as fault free and easy to maintain as the Foltex FlexFold. Why? Using some of the best technology out there coupled with solid engineering they made a simple and effective small piece folder that produces the best quality, consistently, with virtually no corrective maintenance.
And when I have had an issue, two times in the past year, Arnaud himself answered the phone. One of the times I called for help it was because I had forgotten the password to the machine, because I had not had to use it in months (If only I had this problem with other brands). The other time, I had to make an adjustment to a proximity switch that had been bumped. Other than that, every deficiency was addressed, by Arnaud, before it became an issue for me. And those were the same issues every machine has as you work out the startup “bugs”.
It comes down to this, when I am asked “Would you buy another?” I say “No, we already have. Two more now and two more in the near future.”
2017:
Clients not customers. It is relationship building on a scale no other manufacturer has even dreamed of.
More than a dozen no cost technical reviews in four years. Name another manufacturer with that dedication to their clients. You can't.
Matthew Merrick
Chief Engineer
2025:
We've had the pleasure of partnering with Foltex for over 10 years now and could not be more satisfied. The performance of the machines and the customer service of Arnaud and his team are unmatched.
We were one of the first large commercial laundries to put one of these folders into service and 11 machines later, they continue to improve an already great folder.
CJ McCauley
Vice President of Operations
2015:
When we first saw Foltex USA's small piece folder we were impressed and intrigued. Not having any experience with Foltex USA and Foltex USA itself being new to the scene we were skeptical at best. After much communication and projecting we decided to install 5 of their four-sort machines with side discharge.
Because of space limitations, they had to be creative with the floor plan to make them fit and be part of our processing system. I have to say that Foltex USA went above and beyond the call of duty to make this install as smooth and functional as possible. Once the machines were installed, about a year ago, it was obvious we had made a good choice. The operators love the way they function and their versatility. The folds are precise and consistent and production is double compared to our former hand fold making for a short payback also.
We have very few jams and the Maintenance crew say they “absolutely love” them.
We would definitely consider Foltex USA when the need arises for additional small piece folders.
2017:
Century Linen has been a satisfied Foltex customer for several years now. The machines are very durable as our units have processed millions of pieces. The biggest wear item are the belts of course. Beyond the equipment, the support and follow-thru provided by Arnaud and his Team is exceptional and I would highly recommend the Foltex folder to anyone in need.
Richard C. Smith
President and CEO
